Terms of Service

Last Updated: February 5, 2026

These Terms of Service ("Terms", "Agreement") govern your access to and use of the Aira platform, website, APIs, and any related services (collectively, the "Service") operated by Aira ("Company", "we", "us", or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

1. Acceptance of Terms

By creating an account, accessing, or using the Service in any way, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, Cookie Policy, Acceptable Use Policy, and Disclaimer, which are incorporated herein by reference. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Description of Service

Aira provides a software platform that enables businesses to deploy AI-powered chat functionality on their websites. The Service may include, without limitation, AI-generated responses, ticket management, analytics, and related tools. The specific features, functionality, and availability of the Service may change at any time without notice.

3. No Warranties — "AS IS" and "AS AVAILABLE"

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. To the fullest extent permitted by applicable law, the Company expressly disclaims all warranties, whether express, implied, statutory, or otherwise.

This includes but is not limited to:

  • Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
  • Any warranty that the Service will be uninterrupted, timely, secure, or error-free
  • Any warranty regarding the accuracy, reliability, completeness, or quality of any AI-generated content, responses, or outputs
  • Any warranty that the Service will meet your requirements or expectations
  • Any warranty that defects will be corrected
  • Any warranty regarding the results that may be obtained from the use of the Service
  • Any warranty that the Service will be compatible with any specific hardware, software, or systems

We make no guarantees regarding uptime, availability, response times, support response times, resolution rates, AI accuracy, data retention, or any specific level of service performance. Any performance metrics, statistics, or figures referenced in marketing materials are illustrative estimates only and do not constitute guarantees or commitments of any kind.

4. AI-Generated Content Disclaimer

The Service utilizes artificial intelligence and machine learning technologies to generate responses and content. You acknowledge and agree that:

  • AI-generated responses may contain errors, inaccuracies, or incomplete information
  • AI outputs do not constitute professional advice of any kind (legal, medical, financial, or otherwise)
  • You are solely responsible for reviewing, verifying, and validating any AI-generated content before relying on it or sharing it with your end users
  • The Company is not responsible for any actions taken or decisions made based on AI-generated outputs
  • AI models and their outputs may change at any time without notice
  • The quality and accuracy of AI responses depend on the data and documentation you provide, which is your sole responsibility

5. Account Registration and Responsibility

To use certain features of the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate and complete. You are solely responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use of your account
  • Ensuring that all users under your account comply with these Terms

We reserve the right to suspend or terminate your account at any time, for any reason or no reason, with or without notice.

6. Your Data and Content

You retain ownership of any data, documents, and content that you upload to or create through the Service ("Your Content"). By uploading or submitting Your Content, you grant us a non-exclusive, worldwide, royalty-free license to use, process, store, and display Your Content solely for the purpose of providing and improving the Service.

You are solely responsible for maintaining backups of Your Content. We are not obligated to maintain, back up, or return Your Content under any circumstances. We are not liable for any loss, corruption, or deletion of Your Content, regardless of the cause.

7. Modifications to the Service

We reserve the right to modify, suspend, discontinue, or restrict access to the Service (or any part thereof) at any time, temporarily or permanently, with or without notice, for any reason. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service. Features may be added, changed, or removed at our sole discretion.

8. Fees and Payment

Certain features of the Service may require payment of fees. All fees are stated in the currency indicated at the time of purchase. You agree to pay all applicable fees in accordance with the billing terms in effect at the time of purchase. Fees are non-refundable except as expressly stated otherwise by us in writing. We reserve the right to change our pricing at any time. Price changes will apply to billing periods starting after the change.

We do not guarantee refunds under any circumstances. Any refunds granted are at our sole discretion and do not establish a precedent or obligation for future refunds.

9. Intellectual Property

The Service, including all content, features, functionality, software, code, design, text, graphics, logos, and trademarks, is owned by the Company or its licensors and is protected by intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Service except for the limited right to use the Service as expressly permitted by these Terms.

You may not copy, modify, distribute, sell, lease, reverse engineer, decompile, or disassemble any part of the Service, or create derivative works based upon the Service.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, including but not limited to damages for loss of profits, revenue, goodwill, data, or other intangible losses.

This applies to damages arising out of or in connection with:

  • Your use of or inability to use the Service
  • Any AI-generated content or outputs
  • Any unauthorized access to or alteration of your data
  • Any conduct or content of any third party on the Service
  • Any content obtained from the Service
  • Loss of data, regardless of cause
  • Service interruptions, downtime, or outages
  • Any other matter relating to the Service

Our total aggregate liability for all claims arising out of or relating to these Terms or the Service shall not exceed the lesser of (a) the total fees you paid to us in the twelve (12) months preceding the claim, or (b) one hundred euros (EUR 100).

11. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, agents, affiliates, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of a third party
  • Your Content or data you upload to the Service
  • Any interactions between your end users and the AI-generated content
  • Any claims by your end users or customers

12. Termination

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination, your right to use the Service will cease immediately. We are not obligated to provide any data export or migration assistance upon termination. Any provisions of these Terms which by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

13. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from causes beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemic, epidemic, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, labor disputes, shortages of transportation, facilities, fuel, energy, labor, or materials, failure of telecommunications or information systems, power outages, cyberattacks, or actions of third-party service providers.

14. Modifications to Terms

We reserve the right to modify these Terms at any time at our sole discretion. We will make reasonable efforts to notify you of material changes, but we are not obligated to do so. Changes are effective immediately upon posting. Your continued use of the Service after any changes constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically for changes.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Portugal, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Lisbon, Portugal.

16. Dispute Resolution

Before filing any legal claim, you agree to first attempt to resolve the dispute informally by contacting us. If the dispute is not resolved within thirty (30) days, either party may proceed with formal dispute resolution. You agree that any claims shall be brought in your individual capacity and not as a plaintiff or class member in any purported class, consolidated, or representative action.

You expressly waive any right to participate in a class action lawsuit or class-wide arbitration.

17. Third-Party Services

The Service may integrate with or rely on third-party services, including but not limited to cloud hosting providers, AI model providers, payment processors, and email services. We are not responsible for the availability, accuracy, or reliability of any third-party services. Your use of third-party services is subject to their respective terms and conditions.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

19. Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, Acceptable Use Policy, and Disclaimer, constitute the entire agreement between you and the Company regarding the Service and supersede all prior agreements and understandings, whether written or oral.

20. No Waiver

Our failure to enforce any right or provision of these Terms shall not be considered a waiver of such right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of the Company.

21. Contact

If you have any questions about these Terms, please contact us at the contact information provided on our website.

Terms of Service — Aira