Everything You Need for AI Customer Support
From intelligent AI responses to real-time analytics, Aira gives your team the complete toolkit to deliver exceptional support at scale.
AI Chat Engine
Our AI understands context, remembers conversation history, and delivers accurate answers using retrieval-augmented generation (RAG). It pulls the most relevant information from your knowledge base to craft helpful, natural responses.
- Context-aware multi-turn conversations
- RAG-powered answers from your documents
- Multi-model support (GPT, Groq, and more)
- Automatic language detection and response
Knowledge Base Management
Upload your documentation, FAQs, and support articles. Our vectorization engine indexes your content so the AI can surface the most relevant information.
- Upload PDFs, docs, and text files
- Automatic vectorization with semantic search
- Updates reflected as documents are re-indexed
- Organize documents by category and priority
Customizable Widget
Make the chat widget feel like a native part of your website. Our visual theme editor lets you match colors, logos, welcome messages, and behavior to your brand.
- Full visual theme editor with live preview
- Custom colors, logos, and avatars
- Configurable welcome messages and prompts
- Responsive design that works on all devices
Smart Ticket System
Every conversation becomes a trackable ticket. AI automatically categorizes topics, assigns priorities, and generates summaries so your team stays organized.
- Automatic topic classification and tagging
- AI-generated conversation summaries
- Priority-based queue management
- Smart conversation routing and prioritization
Real-Time Analytics
Get a complete picture of your support performance. Track sentiment trends, popular topics, response times, and customer satisfaction with beautiful, actionable dashboards.
- Sentiment analysis on every conversation
- Topic and subtopic analytics
- Response time and resolution tracking
- Customer satisfaction (CSAT) scoring
Seamless Human Handoff
AI knows when to escalate. Agents can take over any conversation with full context, chat history, and customer details preserved — no customer repeats themselves.
- Intelligent conversation analytics
- Full context preserved during handoff
- Agent queue and availability management
- Shift scheduling for team coverage
Client Management
Build lasting relationships with a complete view of each customer. See conversation history, ticket trends, and interaction patterns all in one place.
- Complete customer conversation history
- Client profiles with contact details
- Interaction timeline and trends
- PDF export for records and compliance
Team Collaboration & RBAC
Invite team members with granular role-based access control. Owners, Admins, and Agents each see and do exactly what they need — nothing more.
- Role-based access control (Owner, Admin, Agent)
- Email invitations with secure tokens
- Activity audit logging
- Multi-project support for agencies
Why Choose Aira?
See how Aira compares to basic chatbot solutions.
See These Features in Action
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